Contact rules: Please do not send
For your safety, do not send any sensitive or identifying data to our editorial inbox.
Do not send:
- passwords
- 2FA or OTP codes
- seed phrases or private keys
- identity documents
- bank card or bank account details
- full wallet addresses
- transaction hashes or payment details that can identify you
- personal screenshots showing account, balance, email, or phone number
Editorial contact email: [email protected]
| Data type | Send to editors? | Why |
| Password | No | Extremely sensitive |
| OTP / 2FA code | No | Can compromise account access |
| ID document | No | Personal identity risk |
| Bank details | No | Financial privacy risk |
| Full wallet address | No | Can expose identity patterns |
Inquiry triage: Choose the right path
Use the route below before sending a message.
| Request type | Where to write | What to attach | Expected time |
| Error in a guide | Portal | Article URL, short note, screenshot without personal data | 2–5 business days |
| Missing button / “button disappeared” | Portal first, BC.Game support if it affects live use | Page URL, device type, screenshot without personal data | 2–5 business days |
| Translation error | Portal | Wrong term, suggested wording, screenshot without personal data | 2–5 business days |
| Topic suggestion | Portal | Short description of topic and why it matters in Bangladesh | 3–7 business days |
| Suspected phishing page | Portal and BC.Game support | Link, screenshot, brief explanation | As soon as reviewed |
| Account problem | BC.Game support | Only safe non-sensitive summary | Depends on platform support |
| Deposit issue | BC.Game support | Safe summary, payment method, time, no bank secrets | Depends on platform support |
| Withdrawal issue | BC.Game support | Safe summary, method used, time, no wallet secrets | Depends on platform support |
| Bonus or promotion issue | BC.Game support | Promotion name, date, safe summary | Depends on platform support |
| Account block | BC.Game support | Safe summary only | Depends on platform support |
| Dispute or complaint | BC.Game support | Clear timeline and safe summary | Depends on platform support |
| Navigation confusion in our article | Portal | Link to article, what step felt unclear | 2–5 business days |
Quick route list
- write to the portal for article errors, navigation confusion, terminology, or translation issues
- write to BC.Game support for account, payments, bonuses, restrictions, or disputes
- send only safe screenshots with no personal or financial data visible
What helps us the most?
The most useful reports for our editorial team include:
- unclear steps in a guide
- interface differences seen by Bangladesh users
- “where did the button go?” reports
- Thai/English label mismatch reports if visible in screenshots
- topic suggestions for future articles
- screenshots with all personal data removed
- requests to clarify confusing terms or labels
What makes a good message
| Helpful item | Why it matters |
| Article link | Helps us find the exact page quickly |
| Short problem description | Reduces back-and-forth |
| Clean screenshot | Helps verify layout differences |
| Device/browser note | Useful for interface comparison |
Message Privacy Notice
We use incoming messages only to reply when needed and to improve content quality on the site. We do not ask for sensitive personal, banking, wallet, or account-security data. Messages are kept only for a reasonable period needed for review, correction tracking, and editorial follow-up. If you are writing from Bangladesh, please avoid sharing anything that could expose your identity or financial activity.
